The official response from Skype Customer Support is: “Unfortunately I am not able to check on the details on your account because you did not pass the verification”. There’s no number to call, no person to speak to, but there appears to be a human element to the process. I then entered a bizarre process of answering questions and then going into a hold loop for about 24 hours before someone checks your responses and effectively says “you’re in”, or “no, try again”. Never mind, I thought, I’ll just click the link (after checking it’s genuine) and reset my password then. Please follow these steps to reset your password.” “The password for the Skype account: was recently changed. If you requested this change then you can ignore this email. If this wasn’t you, your account may have been compromised. We have identified a potential compromise with your Skype account: and we have temporarily suspended access until you reset the account’s password.”Ī day later (possibly after I followed the advice in the first email, I can’t remember now), I got another email “At Skype, we take customer safety and security very seriously. I’ve blogged and tweeted many times about identity in the Microsoft cloud (“Microsoft accounts” vs. “work or school accounts”, formerly known as “organizational accounts”) but I completely forgot another set of credentials – Skype accounts, an anomaly from before Skype was bought by Microsoft but which should have been killed off by now… Then, a few weeks ago, I got an email from Skype say that Please be warned that the information here may be out of date. I don't routinely update old blog posts as they are only intended to represent a view at a particular point in time.
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